How to reach us
- Email: hello@tavro.com.au — support, feedback, and media all reach us here
- Feedback: use the "Give feedback" link in the footer — it opens a pre-filled email to hello@tavro.com.au
- Status page: status.tavro.com.au — check here first if something seems broken
Response times
- General questions — usually within 1 business day
- Bugs or account issues — as quickly as we can during business hours (9 AM – 6 PM AEST, Mon–Fri)
- Reports of unsafe behaviour — treated as urgent and actioned as fast as we can
If you don't hear back in that window, check your spam folder (our replies come from noreply@tavro.com.au or hello@tavro.com.au) and reply to bump the thread.
What to include when you email us
The more you tell us, the faster we can help:
- The email address you registered with
- What you were trying to do
- What actually happened
- Screenshots if you can (drag and drop into the email)
What we can't help with
- Legal advice about employment contracts
- Immigration or visa questions (contact the Department of Home Affairs)
- Award rate disputes (contact the Fair Work Ombudsman — 13 13 94)
For those, we'll point you to the right resource.