Forgot your password
- Go to the login page and click Forgot password?
- Enter the email address you registered with
- You'll get a reset link within a minute or two — click it and set a new password
- Passwords must be at least 8 characters
If the email doesn't arrive, check your spam folder and search for "Tavro". Reset links expire after one hour — request a new one if needed.
You used to sign in with Google
Google sign-in was retired in August 2026 — the button is gone from both the sign-in and sign-up pages.
If that is how you got in before, you do not have a password yet. Use Forgot password? on the login page with the same Gmail address you used with Google: you will get a link, you set a password, and from then on you sign in with your email and that password. Your account, profile and applications are untouched.
Changing your email
Go to Settings → Change Email. You'll get a verification link at the new address. Click it to confirm the change. Your old email keeps working for sign-in until the change is confirmed.
Can't sign in at all
- Confirm you're using the right email (not a typo, not a work vs personal address)
- Try the Forgot password? flow — this works even if you don't remember your password
- Clear cookies for
tavro.com.auand try again - Still stuck? Email hello@tavro.com.au with the email address you registered with
Logging out from all devices
Settings → Security → Log out of all sessions. This ends every active login except the current one. Useful if you signed in on someone else's device or suspect a compromised session.